Terms of Service

The following Terms of Service apply to all purchases made from this website. Please read the details prior to placing an order on our site as all accepted orders are governed by these terms. A confirmation of your order and a link to our Terms of service will be E-Mailed to you prior to the delivery of your goods. A copy of your invoice will be E-Mailed thereafter.

How to Place an Order

We offer you two ways in which to place your order. You can either place an order directly on our secure server based website or alternatively call our 24 hour sales team on 01442 502 460 and one of our fully trained staff will be happy to take your order order. If placing an order on our website, just click on the product of your choice and add to basket. Then enjoy our one stop checkout page to complete your purchase.

Sale of Goods

By Placing an order with My Choice (Referred to as; mychoice/ us/we/our) you (the customer) are accepting these Terms of service.

Please keep your invoice or Sales Order Confirmation in a safe place as this will also be your proof of warranty.

Failure by mychoice to enforce any of these Terms of Service will not affect mychoice’ right to enforce the rest of these Terms of Service.

The Laws of England and Wales shall govern the contract between the parties any dispute will be resolved exclusively in the courts of England and Wales.

These Terms of Service do not affect your statutory rights.

Rights to Cancel

Either party will have the right to terminate the contract at any time up to 14 working days starting the day after delivery. This does not apply to special orders. Either party also has the right to cancel the order if the product cannot be delivered safely into the provided address. In such cases a failed delivery & return carriage charge will apply which is to be paid by the customer and/or will be deucted as part of any subsequent refund. In the event you terminate the contract (this must be done in a durable form), it is your responsibility to return the product/s to mychoice to an address we shall provide you with. However mychoice will collect the product/s if it is agreed between the parties to supply a substitute or alternative product.

As the customer, you have a statutory duty of care for the product to take reasonable precautions to safeguard the goods whilst in your possession. Should the goods sustain damage, deterioration, or if parts are missing, mychoice will charge you for the reduction in the value of the goods.

Your order shall be refunded within 30 days. Termination of the contract will be without prejudice to the rights and duties of either party prior to termination.

Payment & Price

All our prices on our website are shown in Pounds sterling and fully inclusive of vat and delivery (surcharges do apply to certain areas within the UK). The price for the goods will be stated on the website at the time you place your order. We reserve the right to amend the price to take into account suppliers increase in cost or the implementation of any new taxes or duties or if due to an error or omission for goods on our website is incorrect. We endeavour to ensure our pricing is correct, however all orders are validated prior to release, and if there is a problem we will inform you of the correct price and give you the opportunity to purchase the goods at the correct price, alternatively we will issue a full refund. Our price is subject to change until you pay for the goods.

We will accept payment of your order by Visa / Mastercard / American Express / Debit card / Bank transfer / Paypal, via our secure payment provider. We are unable to offer a cash on delivery service. 

Delivery

Delivery on all orders to the UK mainland is free (excluding the following postcodes/offshore territories below).

We do not ship free to Scottish Islands, Highlands, Channel Islands, Isle of Wight, Isle of Man.

➢    If you live in one of the following Postcode areas, the following Delivery charges will apply:

➢    £35 - ALL BT (Northern Ireland) Postocdes, ALL IV Postcodes, ALL HS Postcodes, ALL AB (Aberdeen) Postcodes, ALL ZE (Shetland) Postcodes, TR21-25 (Isles of Scilly), PO30-41 (Isle of Wight), PA20, PA41-49, PA60-75, PA77-78, PH42-44, KA27-28, KW15-17, DD8-11, PA21-40, KW1-14, PH17-26, PH30-35, PH37-39, PH41, PH49, PH50

➢    £70 - ALL Isle Of Man/Jersey and Channel Islands

➢    We do not deliver to Southern Ireland or to countries outside of the UK.

➢    Many of our deliveries are available within 24-48 hours although many large items take 5-7 working days to deliver, subject to stock availability. Delivery to postcodes highlighted where an extra delivery charge is applicable can take up to 7-14 days to be delivered. Please contact us if you require further information.

➢    Large home appliances are delivered either by our own or the manufacturer's fully trained crew. The two-man crew ensure that the utmost care is taken throughout the delivery process. Your time is important to us, which is why we confirm the date of delivery in advance by email and a further confirmation is sent the night before delivery. Our crew will also call on the day to confirm their probable time of arrival. Once on site they will deliver to the room of your choice on the ground floor of your property, unpack, position and dispose of the packaging material. You may request our delivery crew not to unpack or remove the packaging if you are not using the appliance imminently. The above service is completely free.

➢    If you live in a block of flats, we will deliver as above provided there is a suitable lift in service. If there is no lift, we will deliver to the maximum height of the second floor as long as the appliance does not exceed 85 Kgs for health and safety reasons. Large appliances such as American Fridge Freezers and Range Cookers, we will only be able to deliver to the entrance of the block of flats at street level.

➢    Please note that most of our deliveries are two-man for large home appliances. In more remote areas, or in some cases where it’s practical, [for example if delivering a single oven], the delivery may be carried out by one man.

➢    If you wish to change the date of delivery you may do so by no later than 12pm the day before. If delivery date requires changing after this time, a re-delivery fee will apply. We are unable to specify a time delivery in advance as the route planning for your drop takes place the afternoon prior. A timed window will be provided as soon as it is available- normally no later than the morning of delivery. In the event you wish to change your delivery date please call us on 01442 502 460 Mon-Fri 9am to 6pm or email us at info@mychoice.co.uk.

➢    Couriers deliver smaller items and travel goods for which the date is confirmed prior by email.

Damaged Goods

Should an item arrive damaged, please inform mychoice within three-days of delivery via our customer contact form; www.mychoice.co.uk/contacts or by E-mail info@mychoice.co.uk. You may also call our 24 Hour/365 Call Centre on 01442 502 460. However you must confirm the same in writing as set out in this section. 

If the goods are delivered damage please keep all packaging and contact us immediately with photographic evidence.

mychoice will make arrangements to uplift and replace the part/s or the complete item. If you decide that you do not want the part(s)/item(s) replaced, mychoice will issue a refund once the goods have been collected and received back in their original packaging.

Do not install any damaged product as this counts as acceptance of the goods, and we will be unable to receive back the item for exchange / refund.

Customer Care

We take pride in offering exceptional customer care to all our customers. We have a dedicated twenty-four hour team waiting for your call. Should you prefer to write to us please write for the attention of:

The Customer Care Manager, Imex Hemel, 575-599 Maxted Road, Hemel Hempstead, Herts, HP2 7DX.

Product Warranty

All products supplied by mychoice carry a minimum manufacturers warranty. The period of warranty varies by product and manufacturer. The period is clearly marked on each product page.

In some cases you may have register your product to validate a warranty. Please read the instructions delivered with your product carefully. This is your responsibility and mychoice will not be held liable.

Any warranty specifically excludes faults caused by accident, neglect, excessive wear and tear and misuse. In addition routine maintenance, consumables (plug, fuses, cables, batteries, etc), cosmetic damage are not covered. 

Should a fault occur within the Manufactures Warranty period, Household Appliances will be serviced by the Manufacturer in your home. You will be provided with relevant contact details with the appliance upon delivery. Small Items, Small Appliances, Travel Goods, Toys, Accessories (Eg; Kettles, Toasters, Irons, Mixers, Blenders, Crockery, Keyboards, leads etc) will need to be returned to mychoice for repair or replacement.

Please contact mychoice in such event at info@mychoice.co.uk or call 01442 502 460 24 hours 365 days a year. 

Any products returned to mychoice subsequently found not to be faulty shall be returned to the customer. 

Your may be liable for the full cost of a service call if no mechanical or electrical fault is found with your product. 

Mychoice offer a three or five year warranty in conjunction with Safegaurd Insurance (Please see website for details)

The Company reserve the right to dispose of any goods where no written instruction has been received within a ninety-day period to offset any charges incurred.

Product Description

All products sold are of a technical nature and we are sometimes unable to give full specifications of all products. All sizes quoted are that of the product excluding any protruding knobs, handles, buttons etc.

We will not accept responsibility / liability for representations made by a third party for products features or suitability for particular use. (E.g. Manufacturers, magazine articles, Internet etc). Our staff are trained to explain features and benefits and are able to provide information if so requested, in relation to a products features and benefits.
Images shown on the website are for illustration purposes only and may not be representative of the product.

Secure On-Line Shopping

When you shop with us on our Internet site, all your financial transactions are entirely secure. Our secure server software with EV technology encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing an ‘s‘ at the end of Http//: and our company name in the green bar. We also use verified by visa and Mastercard 3D secure for additional security measure.

General Data Protection Regulation

Your data is held and processed in line with the new regulations that have come into force from 25th May 2018. You can visit our pages on Privacy & Securty for more details.

Refund & Exchange Policy

Mychoice hopes that you will be delighted with your purchase. If for any reason you are not completely satisfied with your purchase you can cancel and return your product/s up to seven working days from the day of delivery.

Cancellation is required in a durable format via the mychoice ‘customer contact form’ www.mychoice.co.uk/contacts or by E-mail info@mychoice.co.uk

Alternatively you can write to:

The Customer Care Team
mychoice
Imex Hemel
575-599 Maxted Road
Hemel Hempstead
Herts HP2 7DX

The goods must be unused & include all components, accessories and manuals and complete with all packaging to avoid a re-stocking fee being charged. Please make arrangements to return the goods to a mychoice warehouse. You will need to arrange for delivery of the goods back to mychoice at your own cost as soon as possible once you have decided to return the goods; - You will be advised of the address of your local mychoice depot by return E-mail. If you prefer, on request, mychoice can provide a quotation to arrange collection. 

All refunds issued will be by the same tender type, however if this is not possible a cheque refund will be raised through Head Office

Should an item arrive damaged, please inform mychoice within three-days of delivery via our ‘customer contact form’; www.mychoice.co.uk/contacts or by E-mail info@mychoice.co.uk  You may also call our 24 Hour/365 Call Centre on 01442 502 460. However you must confirm the same in writing as set out in this section. 

mychoice will make arrangements to uplift and replace the part/s or the complete item. If you decide that you do not want the part(s)/item(s) replaced, mychoice will issue a refund once the goods have been collected and received back in their original packaging.

Contact Us

Contact our sales or customer care team any time of the day or night. To speak to a member of the team please call:
Sales : 01442 502 460
Customer care team: 01442 502 460
E-Mailinfo@mychoice.co.uk 
Post - mychoice.co.uk, Imex Hemel, 575-599 Maxted Road, Hemel Hempstead, Herts, HP2 7DX

The above services are available twenty-four hours a day 365 days of the year.

Delivery Enquiries: 01442 502 460
This service is available Monday - Friday 9.00am to 6.00pm.

Company Details
Head Office
mychoice.co.uk
Imex Hemel
575-599 Maxted Road
Hemel Hempstead
Hertfordshire
HP2 7DX

Telephone Number - 01442-502460
Vat Number - GB990419106
Company Register Number: Astrocroft Ltd - 07233818

Waste Electrical & Electronic Equipment (WEEE) Directive

Electrical goods range from hairdryers and toasters to TVs and washing machines and every year, we in the UK throw away enough unwanted electrical products to fill Wembley stadium six times!

To help reduce this enormous amount of waste, the government has introduced the Waste Electrical and Electronic Equipment (WEEE) regulations.

As part of these regulations retailers who sell electrical products are required to take back into the store, on a like for like basis, for instance you buy a TV they will take back an old TV not a cooker. Customer must return unwanted products within 28 days of purchase. It is the customers', not the retailers responsibility to return the unwanted product to the store.

Some retailers will collect unwanted electrical products on a like for like basis from customer homes. There may well be a charge for this service. Alternatively you can take the unwanted product to your local council run waste tip or ask the council to collect it from you. Once again there may be a charge for collecting the waste.

However, some retailers have made a financial contribution to help fund recycling facilities at local amenity waste sites. These retailers are not obliged to accept your old electrical equipment back in store.

Your local retailer will be able to tell you whether or not they accept your old electrical equipment. To find your nearest WEEE recycling facility, please Click here: http://www.recycle-more.co.uk/banklocator/banklocator.aspx

Old Batteries -From February 2010 consumers will be able to dispose of unwanted used batteries at a number of places.

The Crossed out Wheelie Bin symbol- Electrical and Electronic Equipment that was made after 13 Aug 2005 should display this symbol on the packaging or product. Either send the product to be repaired and reused or use the bank locator to find where it can be recycled.
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