Warranty Information

Manufacturers Warranty

mychoice offer a manufacturers warranty with every product. Naturally, this is free of charge. The period of warranty varies by manufacturer and /or product category. To view the period of this warranty, please refer to the detailed product pages and also the “Key Features” tab as shown below.


In the unlikely event of your product requiring service, either call the number provided on the product documents supplied with the appliance or call us and we’ll be happy to assist. Fully trained engineers will call to your home and service your appliance back to health & fitness. Small appliances will either be replaced or repaired and returned back to you.


mychoice Extended Warranty Plan

Whilst all our products come with a full manufacturer’s warranty, for greater peace of mind, simply take out a mychoice Extended Warranty Plan. These plans are very reasonably priced and are underwritten by one of the UK’s largest insurers for your complete confidence.  This unique plan is designed to add value to ownership of your product.

The plan covers parts & labour but also includes new for old replacement if the appliance is beyond economical repair!

It does not cover accidental damage as this is normally covered by your home content’s insurance policy.

If the appliance comes with a 1-year warranty from the manufacturer the option to extend for 3 or 5 years is a 1+2 or a 1+4 year plan. If the appliance comes with a 2-year warranty from the manufacturer the option to extend for 3 or 5 years is a 2+1 or a 2+3 year plan. All the benefits with the mychoice Extended Warranty Plan are available from day one of ownership of your appliance.


With the mychoice Extended Warranty plan you are assured total peace of mind and at an affordable and very reasonable price.


mychoice.........the fairer choice!

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An item bought for £600.00 covered with an extended 4 year guarantee is repaired in year 2 of the policy at a cost of £150.00 goes faulty again in year 3 of the policy and is beyond economical repair. In this instance would the policy value cover a replacement appliance or would the customer only receive the balance (ie £450.00)?

In these circumstances the customer would receive a new appliance up to the value of the original, the cost of any repairs is not deducted from the final settlement.


Under the claim limit section of the terms and conditions it states that the service agreement provides unlimited claims up to the original purchase price of the product in aggregate. Does this mean that if total cost of repairs exceeds value of product the customer must pay an excess to have the repair completed?

If the cost of repair for an item exceeds the appliance purchase price, then the option to replace the unit for the customer may be used. The customer is not expected to pay an excess.


Under what is not covered, it states that the item is covered only if used by the policy holder. Does this exclude members of the same household?

The policy does not exclude members of the same household using the product.


Under section 4 of the General Conditions it states that if the cost of the claim exceeds the cover provided by the service agreement, the end user will be required to pay any additional costs. Under our existing policies a replacement set of the same specification would be offered instead of a repair being undertaken and the policy is then expired. Would this be the case for this policy?

Yes a replacement unit would be offered in this instance.


If a replacement unit is supplied to the customer, would this new unit be supplied by the same retailer that sold the end user the policy?

The value of the replacement unit would be calculated and if the unit could be supplied by the retailer for this price then yes.


Settlement valuation. Is this a depreciated value, and if so what is the scale of depreciation value, or does the customer get a like for like exchange?

The customer would be offered a replacement unit of at least the same specification as the original